FAQ

Dormir, relajarse y refrescarse en el aeropuerto

Early booking discounts are available for all guests. No other discounts are available at the moment.

Wake-up service is included in the price, but you must notify the receptionist at check-in if you wish to use this service.

Smoking is prohibited on the property and in the pods.

The recreation salon has a policy that no music or other media content may be played without a headset, no loud noises may be made, no loud phone calls may be made. We are of the opinion that every guest should respect the sleep and rest of other guests.

All rooms and pods are equipped with electronic locks and can be opened either by the guest renting the pod or by the hotel administration (if necessary). In case of conflict, the hotel administration can also call the emergency response team or the police.

Accommodation with pets is prohibited.

There are no age restrictions, except for children under 14 years old. Children under 14 years old are only accompanied by their parents.

Capsules can be used to work in a reclining position, only Compartment rooms in Terminal C are equipped with desks.

Capsules and rooms are equipped with storage lockers for hand luggage and suitcases.

Only hot and cold drinks are available.

Towels are included in the price of all accommodation categories. For capsules, all hygiene products and slippers are charged separately. For rooms, hygiene products and slippers are included in the price.

The recreation salon, located in the international departures area of Terminal T4S, is equipped with showers and toilets, their use is included in the room rate.

Since the capsules are equipped with electronic locks and keys are issued at check-in, you can leave and enter the capsule at any time within your reservation.

Check-in takes place around the clock. Check-out is upon expiry of the paid time.

All GettSleep recreation salon are open 24 hours a day, 7 days a week.

The maximum length of stay is 24 hours.

Available payment types include cashless payment (by card, QR code or biometrics), cash payment and online payment on the website.

The price for accommodation varies depending on occupancy, current promotions and discounts and the time of day. All recreation salon are priced by the hour.

The following accommodation categories are available for booking for the recreation salon located in Terminal T4S of the Adolfo Suárez Madrid–Barajas Airport.
Single Capsules: Ideal for individual travelers who need a moment of privacy and relaxation before the next leg of their journey.
Suite capsule: Enhanced comfort capsule.
Accesible Double capsule: Couples or those who prefer to travel as a couple can enjoy the comfort of our double capsules, designed for traveling together.

A capsule recreation salon is a modern accommodation option in which the rooms are small capsules. The capsules themselves are very small in size, but they have everything you need for rest and sleep.

A capsule recreation salon is a modern accommodation option in which the rooms are small capsules. The capsules themselves are very small in size, but they have everything you need for rest and sleep.

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