Terms & conditions

CHI

General Provisions.
1. GettSleep Capsule Hotel (hereinafter referred to as the “Accommodation Facility”) provides 24-hour service to guests in rooms/capsules/mini rooms, etc. (hereinafter collectively referred to as “Accommodation Facilities”).
2. An intermediary is a legal or natural person who has entered into a commercial relationship with the accommodation facility in order to offer the services of the accommodation facility to its clients.
3. Check-in and check-out times are not fixed and can be selected upon booking, unless otherwise specified in the tariff selected upon booking.
4. The organization of the accommodation facility is not responsible for late departure from the accommodation facility.
5. The organization of the accommodation facility is not responsible if the guest cannot get to the accommodation facility because he/she does not have access to a particular area of the airport.
6. Accommodation prices are calculated on an hourly basis, taking into account the established minimum limitation of the number of hours during the day and night.
7. Prices for accommodation, the list of services included in the price, additional services, as well as the payment procedure are established by the administration.
8. Payment for accommodation services is made according to the approved price list in local currency.
9. Registration and check-in are carried out with a boarding pass for the sterile area (Airside, i.e. after passport control) and with a passport in the common area (Landside, i.e. before passport control).
10. Payment for services is a confirmation of acceptance of the accommodation rules of the accommodation facility.
11. By submitting documents, the guest gives his/her consent to the collection, storage and processing of personal data.
12. The accommodation of underage citizens is regulated by local legislation.
13. When leaving the accommodation facility, the guest must go to the reception desk and return the rented items to the administrator.
Booking and cancellation rules
1. The cashier's check and invoice are given to the guest immediately after payment.
2. Guests are accommodated upon arrival for a maximum of 24 hours.
3. Reservations at the accommodation facilities are subject to the following conditions:
  - Rates Cancellation/Change of reservation
  - Flexible with prepayment Payment can be debited at any time after the creation of the reservation.
  - Free cancellations and changes are allowed 24 hours before the guest's arrival time (up to a maximum of 5 booked Accommodation Facilities).
  - Free cancellations and changes are allowed 72 hours prior to the guest's check-in time (more than 5 booked accommodations).
  - Prepaid Economy The payment can be debited at any time after the creation of the reservation. This payment is non-refundable in case of cancellation, change of reservation or no-show.
  - Unpaid
  - A non-prepaid reservation is a non-guaranteed reservation. The accommodation provider has the right to cancel a non-guaranteed reservation, at any time.
4. If the Guest cancels a paid reservation of up to 5 accommodation facilities at the “Flexible Prepaid” rate less than 24 hours before check-in local time, no refund will be given.
5. If a Guest cancels a paid reservation of more than 5 accommodations at the “Flexible with Prepayment” rate less than 72 hours prior to check-in local time, no refund will be given.
6. Children up to 6 (six) years old are accommodated free of charge without providing an additional place, taking into account the maximum capacity of the selected category of accommodation facilities.
7. The accommodation facility has the right at any time to debit the funds to pay for the penalty for non arrival, as well as in case of non-payment for additional services.
8. In case of late check-out, the guest will be charged an additional fee up to the 24-hour accommodation fee. Extension of the reservation after the end of the time is possible if accommodation facilities are available.
9. Cancellation of the paid service is possible in case of malfunctions detected within one hour from the moment of check-in, which cannot be eliminated. In this case, the accommodation object offers the Guest, at no additional cost, accommodation facilities not lower than the category paid by the Guest. If this is not possible or the Guest refuses, the Guest has the right to request a refund. The Guest is obliged to submit the original fiscal receipt and a personal statement.
10. Prices are quoted in local currency. Subject to exchange rate fluctuations, the amount charged to the Guest's credit card may also differ from the amount quoted in local currency at the time of booking. This also means that the refund amount in case of cancellation or modification of the reservation may differ from the original amount.
11. The accommodation provider shall not be liable for:
  - currency exchange rate changes;
  - any bank, payment system or other intermediary fees.
12. The reservation will not be considered canceled or modified if the guest has not received an official e-mail confirming the change or cancellation.
13. To request a cancellation or modification of the booking, the guest must send an email to t4s@gettsleep.es, indicating the booked Accommodation (capsule hotel) and the details of the booking (booking number).
Rights and obligations of the Accommodation object.
1. The accommodation object is obliged to:
  - provide the guest with the paid services in a timely and complete manner;
  - ensure the confidentiality of information about guests and visitors of the accommodation facility;
  - to respond in a timely manner to the guest's requests to eliminate inconveniences, breakdowns in the accommodation facility and other complaints and suggestions;
  - in case of an accident or breakdown of any equipment in the accommodation facility and the impossibility of eliminating this problem, to offer the guest an accommodation facility not lower than the category paid by him/her. In case of impossibility of the latter - directly or through an intermediary to make a refund of paid funds;
  - provide the guest or visitor without additional payment the following types of services: call for an ambulance and other special services; use of a medical kit (located at the administrator on duty); wake up to a certain time at the prior request of the Guest (at the discretion of the administrator).
2. The accommodation facility has the right:
  - before check-in to measure the Guest's temperature and make sure that there are no signs of acute respiratory infections;
  - in case of fever or other signs of acute respiratory infections, to refuse to provide accommodation services to the guest;
  - refuse to provide services to the guest and evict him/her from the accommodation facility without refunding the paid money in cases of violation of these Rules, late payment for additional services provided, aggression on the part of the guest towards the staff and other vacationers or actions that threaten the safety of health or property of other persons;
  - refuse to provide services to the guest and evict him/her from the accommodation facility without refunding the paid money in case of gross violation of the rules of behavior or safety on the part of the guest with the obligatory drawing up of a report on the incident and inviting, if necessary, the staff of the competent authorities;
  - to refuse to provide services to the guest and evict him/her from the accommodation facility without refunding the paid money in case of alcoholic, narcotic or other intoxication;
  - if alcoholic beverages are found on the premises of the accommodation facility, to confiscate them;
  - to enter the accommodation facility in the event of an emergency that threatens the life or health of guests and staff, or at the request of law enforcement authorities.
3. The accommodation facility shall not be liable to the guests for risks to life and health or damage to property resulting from improper or dangerous behavior of the guest or third parties, including but not limited to the use of drugs, alcohol or medication.
4. In the event of termination of a guest's accommodation in connection with clause 2.7, a refund for paid but unrealized services shall be made to the guest who has been subject to the termination measure in accordance with these rules;
5. For safety reasons it is recommended to leave all personal belongings in individual luggage compartments. The accommodation facility is not responsible for the safety of money and belongings left unattended on the premises of the accommodation facility;
6. The accommodation object is not responsible for the operation of city and district services (emergency disconnection of electricity, heat and water supply). 3.6 The accommodation object is not responsible for the operation of city and district services (emergency disconnection of electricity, heat and water supply).
Guest's Rights and Obligations.
1. The guest is obliged to:
  - to comply with the accommodation rules of the accommodation object;
  - to comply with the procedure of payment for the provided services, namely to pay 100% before the services are rendered, except in cases of intermediary responsibility for payment for the services of the accommodation object;
  - strictly comply with the rules of fire safety;
  - strictly comply with the recommendations for combating viral infections;
  - to observe silence in the entire territory of the accommodation facility and not to disturb the peace of other guests. There is a 24-hour “SILENCE” regime in the Recreation Area. Viewing/listening to media files on personal devices on the territory of the accommodation object is possible only with the use of headphones;
  - Do not smoke in the entire territory of the accommodation facility;
  - not to consume alcoholic beverages in the entire territory of the accommodation facility;
  - keep clean, treat the property and equipment of the accommodation facility with care;
  - comply with sanitary norms and rules established in connection with the COVID 19 epidemic, including the guests are obliged to wear medical masks in the co-working area and keep a safe distance from each other (1.5 meters). In case of non-compliance with these rules, and the imposition of penalties on the accommodation object, the guest is obliged to compensate the accommodation object the full amount of the penalties paid by the latter.
  - be liable and compensate for damages in case of intentional and unintentional damage or loss of the property of the accommodation object in accordance with local legislation and these Rules. The amount of damage is determined according to the prices of the current price list on the day the damage was discovered. In case of compensation of damage, a damage compensation act shall be drawn up in 2 copies;
  - not to create conditions and not to allow accidents of power grids, water and heat supply networks and other technical, engineering systems and equipment of the accommodation facility;
  - when leaving the shower/toilet close the water taps, turn off lights and electrical appliances;
  - when leaving the accommodation facility, hand over the accommodation facility to the administrator.
2. The Guest has the right to:
  - to familiarize themselves with the functioning of the accommodation facility before checking in;
  - to demand a refund of the amount paid in accordance with paragraph 2.9. of these rules;
  - to receive information about the operation of the accommodation facility, to make a preliminary order of services, to receive information about the status of their account and to pay it;
  - to address the administrator on the quality of services rendered;
  - fill out a questionnaire, book of complaints and suggestions or leave feedback online;
  - in case of detection of defects in the rendered service during the stay, namely faults in plumbing, electrical wiring, electrical appliances, furniture, to demand free of charge elimination of defects, provided that the faults were not caused by willful actions of the resident or his visitors.
3. It is forbidden to smoke in the accommodation facility:
  - smoking in the accommodation facility and on the entire territory of the accommodation facility;
  - to consume alcoholic beverages or narcotic substances in the entire territory of the accommodation facility, to disturb the public order, to cause discomfort to other guests;
  - take and store food in the accommodation facility;
  - use the sound signal of mobile phones/tablets/laptops and other electronic devices in the accommodation facility;
  - use any electrical heating devices, except those installed in common areas;
  - leave unattended devices connected to the power supply;
  - enter the administrator's workplace and other service areas;
  - stay with animals;
  - bring unauthorized persons (persons who are not parties to the declared service contract) into the accommodation facility or leave them in the accommodation facility;
  - to store in the accommodation facility bulky items, flammable materials, weapons, chemical, radioactive and explosive substances, mercury;
  - Guests who have the right to carry and keep weapons are obliged to provide documents certifying this right upon request of the administration;
  - to be in an indecent state in public areas;
  - pollute the territory of the accommodation facility;
  - to carry and leave luggage carts on the premises of the accommodation object.
4. The Guest is liable for material damage and violations of the rules of accommodation carried out by the persons invited by the Guest.
5. The Guest takes note of and does not object to the fact that video surveillance systems are used in the rooms and on the territory of the accommodation object (except for accommodation facilities, toilets and showers).
Procedure for dealing with forgotten items of guests.
1. Any items forgotten in the accommodation facility or on the premises of the accommodation facility shall be handed over to the airport security service for storage in the forgotten items bureau.
2. Foodstuffs forgotten in the accommodation facility or on the premises of the accommodation facility shall be disposed of.
Dispute resolution procedure
1. The book of feedback and suggestions is available at the information stand.
2. Claims and complaints shall be considered within five days from the date of filing the complaint.
3. In the event of any dispute regarding the quality of service, both parties shall endeavor to resolve the issue on site. If the problem cannot be resolved on the spot, the guest should put their grievances in writing . Failure to do so may be grounds for a full or partial rejection of the claim.