You can pay for the services of our hotel in the following ways:

Payment at the reception;

On-line payment on the website;

Description of the on-line payment process

Payment is made through the authorization server of the Bank's Processing Center using Bank credit cards of the following payment systems:

To pay for your purchase, you will be redirected to the Bank's payment gateway to enter your card details. Please prepare your plastic card in advance. This site supports 256-bit encryption. The information entered on this page is protected by special means.

If your bank supports Verified By Visa or MasterCard Secure Code technology, you may also need to enter a special password to make a payment. You can clarify the ways and possibility of obtaining passwords for Internet payments in the bank that issued the card.

Payments by bank cards are made in strict compliance with the requirements of payment systems.

After the payment is made, a letter with information about the reservation and ordered services will be sent to the e-mail specified at the time of booking.

If it is allowed by the booking and cancellation rules, you can cancel your online booking and receive a refund. For a refund, you must send a refund request to the email address listed on the contact page of our website. Refunds are strictly refunded to the card from which the payment was made.

Refund may take up to 14 working days. This is due to the fact that the provider and the bank that issued your card must process the refund. Unfortunately, we can't speed up this process. But if you have had to wait longer than 14 working days, please contact us, we will check that everything is in order.